Frequently Asked Questions
Everything you need to know about your Dark Horse Direct shopping experience.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take up to 14-21 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partner, Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.